·平均接听时间
Average waiting time 8sec
·召修派遣时间ss
Mechanic dispatching time 2min
·关人故障到达现场时间
Mechanic arrival time for trapped passenger callback 30 min
·在线专家支持
OTISROLE
·召修服务
Callback Service
·抱怨管理
Complaint Management
·满意度调查
Customer Satisfaction Survey
